Last updated: October 12, 2026
FruitWell drinks are fresh, small-batch, refrigerated beverages made by Symphony Foods Inc. in O'Fallon, Illinois. Because they are perishable, we handle returns a little differently than a typical online store. The short version: we can't take bottles back, but if anything is wrong with your order, we will make it right.
Perishable products can't be returned
For food-safety reasons we cannot accept returns or exchanges of any beverage or supplement shot once it has left our facility, whether the bottle is opened or sealed. This applies to all FruitWell drinks (Golf, Spa, Tea Berry, and Seasonal lines) and to The Moss Boss shots. Please double-check your flavors and quantities before you place your order.
Our freshness guarantee
If your order arrives damaged, leaking, warm, spoiled, incomplete, or with the wrong items, let us know within 48 hours of delivery and we will send a replacement or issue a full refund for the affected bottles, your choice. To help us resolve it quickly:
- Email worldwideambassador48@gmail.com with your order number.
- Include a photo of the bottles and the packaging as received.
- Don't throw anything away until you hear back from us (usually within one business day).
Claims made more than 48 hours after delivery, or for orders that were left outside beyond the day of delivery, may not be eligible.
Cancellations and changes
Because every order is packed fresh, you can cancel or change an order only before it ships. Reply to your order confirmation email or contact us as soon as possible with your order number. Once a shipping confirmation has been sent, the order can no longer be cancelled.
Shipping delays and missed deliveries
- Orders ship cold with insulated packaging and ice packs. We may hold shipments during extreme heat or over weekends and holidays so your drinks don't sit in a warehouse; we'll email you if that happens.
- If the carrier reports your package as delivered but you can't find it, check with neighbors and your building's front desk, then contact us within 48 hours and we will work with the carrier to resolve it.
- We are not able to refund orders that are delayed or spoiled because an incorrect or incomplete shipping address was entered at checkout, so please review your address carefully.
Refund timing
Approved refunds go back to your original payment method. Once issued, please allow 5 to 10 business days for your bank or card issuer to post the credit. Shipping charges are refunded only when the error was ours (for example, a damaged or incorrect shipment).
Local pickup and wholesale
Orders picked up in person or delivered to a partner location should be inspected at the time of pickup; issues found later are handled case by case. Wholesale and partner accounts are covered by the terms in their partner agreement rather than this policy.
Questions
We'd rather fix a problem than argue about one. Email worldwideambassador48@gmail.com or call +1 949-593-9899 and we'll take care of you.